Instant screenshot to capture and save symptoms.Share sessions/ screen, but must give permission before the support staff can connect.Even has Wake-on-LAN ability if the user has gone away.Connects via Mini Remote style connection or RDP (Remote Desktop Protocol).Proxy Server available for Jump-Hosted environments.The two new features in version 8 are Chat, and the ability to capture screenshots.MRC licensing is based on the number of administrators using DameWare, and not the number of client’s machines they are examining.Not only does the session start quickly, but there is no latency when the technical support clicks on the remote machine’s menus.From the techie’s point of view, they can navigate the remote machine as if they were sitting at the user’s desk.No connection problems as DameWare configures the Windows firewall.
#What is dameware mini remote control server how to#
From the SolarWinds Family – DameWare Mini Remote Control (MRC) Version 8:ĭameWare solves the problem of how to troubleshoot user problems without leaving your desk.